Reference

How We Run Things at icon99

Our legal terms set out what you can expect from us and what we ask of you when you access the platform. Availability depends on local law and is open to you where your region permits.

Account TermsPrivacy & DataWallet PolicyEligibility RulesContact Rights
icon99 How We Run Things at icon99
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about your account terms, a data request, or a transaction dispute, our support team handles these through the channels below. Have your registered wallet details ready when you contact us — it speeds up verification.

Team online

Live Chat

Open the chat widget from any page on icon99. For legal or account queries, select the Account & Policy topic so your message reaches the right team.

Email Support

Send policy questions or formal data requests to our support address. Include your registered DANA, OVO, or GoPay number so we can locate your account quickly.

Account Help Centre

The Help Centre covers common policy questions — account suspension, withdrawal holds, and data access steps — without needing to wait for a reply.

DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data is stored securely and accessed only for the purposes of running your account, processing payments, and meeting any legal obligations that apply to us. We keep your data for as long as your account is active and for a period after closure as required by applicable regulations.

Cookie Use

We use cookies to keep your session active and to remember your wallet preference between visits. You can manage cookie settings from your browser at any time without losing your account.

Data Retention

Transaction records linked to your DANA, OVO, or GoPay wallet are retained for the period required under applicable financial regulations, then deleted or anonymised.

Account Security

We use SSL encryption on all account pages. If you suspect unauthorised access, change your password immediately and contact support — we can place a temporary hold on withdrawals while you secure your account.

Your Data Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request account closure by contacting support with your registered wallet number as verification.

Common Legal and Account Questions

These are the questions we get most often about how our terms work, what your rights are, and how to act on them.

Availability depends on local law. Check whether online gaming is permitted where you are located before opening an account. We cannot make that determination for you.

Accounts with inaccurate registration details are suspended pending a review. Funds are frozen during that period. Correcting your details through support is the fastest way to resolve a suspension.

Yes. Contact support with your registered DANA, OVO, or GoPay number and request a data copy. We will process it in line with applicable data regulations and respond within a reasonable timeframe.

We verify that the wallet receiving funds matches the one registered on your account. Confirm your DANA, OVO, or GoPay details in account settings and contact support if the hold continues.

Submit your dispute through live chat or email within 30 days of the transaction date. Include the transaction reference and your registered wallet number so we can locate the record quickly.

You can request account closure at any time. Any verified balance will be returned to your registered wallet after a standard identity check. Pending disputes must be resolved before closure is finalised.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.