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What You Agree To When You Use icon99

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits to account access where local law permits. Read them before you start, so there are no surprises later.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated when policy changesContact support for any questions
icon99 What You Agree To When You Use icon99
ACCOUNT INTEGRITY

How We Apply These Terms Fairly

These terms are not a one-sided document. They define mutual obligations — what we owe you in terms of account security, withdrawal processing, and honest communication, and what you owe us in terms of accurate registration and responsible account use. If something changes that affects your rights, we tell you before it takes effect.

Account Security

Your account is protected with OTP verification at login. We do not store your DANA, OVO, or GoPay credentials — wallet authentication happens inside your own wallet app.

Data Handling

We collect only the account data needed to process your registration, verify wallet ownership, and handle withdrawals. We do not sell your personal data to third parties.

Withdrawal Processing

Withdrawal requests go through a wallet-verification step before funds are released to your DANA, OVO, or GoPay account. This step protects you against unauthorised withdrawal attempts.

Terms Updates

When we revise these terms, the change date is shown at the top of this page. Significant changes are also flagged inside the account dashboard so you see them on your next login.

TERMS CONTACT

Reach Us About These Terms

If a clause is unclear or you want to flag a concern about how these terms have been applied to your account, our support team handles those queries directly. You can reach us through live chat, the on-site contact form, or email — all three routes go to the same team who manage account and policy questions.

Live Chat Start a chat from any page on the site. A support agent can walk you through any clause or account-specific question in real time.
Contact Form Use the contact form to submit a written query. We respond with a written record, which is useful for anything related to account disputes or terms interpretation.
Email Support Send a detailed query to our support email. Include your account ID and the specific clause number so we can give you a focused, accurate response.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not answered here, use live chat or the contact form to get a direct answer.

Yes. Every deposit and withdrawal method available on the platform — including DANA, OVO, and GoPay — is covered by these terms. Wallet-specific steps are outlined in the payments section of your account.

You can close your account before the change takes effect. If you continue using the platform after the updated terms are published, that counts as acceptance. Contact support if you want to discuss options.

No. Each person may hold one account only. Duplicate accounts may be closed and any associated wallet balance handled according to the terms in effect at the time of closure.

Submit a data request through the contact form or by email. Include your registered account ID. We will respond with the data we hold for your account, in line with applicable data-handling obligations.

Access to the platform depends on local law and eligible regions. You confirm at registration that you meet the eligibility requirements where you are located. We may request verification at any point.

Promotion conditions are published on each individual offer page and are incorporated into these terms by reference. If there is a conflict between a promotion condition and these terms, these terms take priority.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.