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How icon99 Handles Your Personal Information

This page covers what data we collect when you open an account, make deposits via DANA, OVO, or GoPay, and use our lobby — and exactly what we do with it. Access depends on local law and is available where local law permits.

Account DataPayment PrivacyCookie ControlsData RequestsContact Our Team
icon99 How icon99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts. Here is what that looks like in practice — from the moment you log in to the moment you request a withdrawal.

Account Security

Login sessions use OTP verification tied to your registered contact. Suspicious access triggers an automatic lock and an alert to your account email.

Cookie Controls

We use session cookies for login and analytics cookies to understand lobby usage. You can review and adjust cookie preferences from the consent banner or your account settings.

Retention Policy

Active account data is kept while your account is open. After closure, we retain only what applicable regulations require, then delete the rest on schedule.

Data Requests

You can request a copy of your personal data or ask us to correct inaccurate details. Submit through live chat or email with your account email for identity verification.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles these requests directly. Send your request through any of the channels below and include your registered account email so we can verify your identity before making any changes.

Team online

Live Chat

Start a chat from the account menu — our team will verify your identity and process your data request from there.

Email Support

Write to our support address with your account email in the subject line. We aim to respond within two business days.

Account Settings

Marketing preferences and cookie consent can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled at icon99. If yours is not here, reach out through live chat.

We collect your name, contact details, and login credentials at registration. Device type and session data are logged automatically to protect your account from unauthorised access.

No. Deposits and withdrawals go through our payment processor. We receive a transaction reference only — your wallet PIN and full account number are never stored on our side.

Yes. Send a data access request via live chat or email with your registered account email. We verify your identity first, then provide your data within the timeframe required by applicable law.

Go to your account settings and update your communication preferences. You can also reply to any marketing email to opt out. The change takes effect on the next send cycle.

We keep only what applicable regulations require after account closure, then delete it on a scheduled basis. We do not retain data beyond the legally required period.

We do not sell your data. We share it only with service providers who process payments or support account operations, and only to the extent needed to deliver those services.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.